Terms and Conditions

Terms and Conditions for Booking and Accommodation Provided by Hosts in the Vordereifel Region

The following booking and accommodation terms and conditions apply to contracts for accommodations with hosts in (location) and their booking through the TOURISTIK-BÜRO VORDEREIFEL
The Touristik-Büro Vordereifel arranges accommodations with hosts and private landlords (hotels, inns, guesthouses, private rooms, and vacation apartments), hereinafter collectively referred to as “hosts,” in (municipality/region) in accordance with the current offerings. The following terms and conditions, to the extent they are validly agreed upon, form part of the accommodation contract concluded between the guest and the host upon booking and, in addition to the statutory provisions, govern the contractual relationship between the guest and the host as well as the brokerage activities of the VORDEREIFEL TOURISM OFFICE. Please therefore read these terms and conditions carefully.

1. Status of VORDEREIFEL; Scope of These Accommodation Terms and Conditions

1.1. The following applies to all contracts:

a) TOURISTIK-BÜRO VORDEREIFEL is the operator of the respective websites and the publisher of corresponding host directories, catalogs, flyers, or other print media and online platforms, provided that it is expressly designated as the publisher/operator therein.

b) To the extent that TOURISTIK-BÜRO VORDEREIFEL arranges additional services provided by the host (accommodation, meals, and the host’s own ancillary services) that do not constitute a significant portion of the total value of the host’s services and are neither a key feature of the host’s or TOURISTIK-BÜRO VORDEREIFEL itself, nor are they advertised as such, TOURISTIK-BÜRO VORDEREIFEL acts solely as an intermediary.

c) As an intermediary, TOURISTIK-BÜRO VORDEREIFEL acts as an intermediary or provider of linked travel arrangements, provided that the requirements for an offer of linked travel arrangements by TOURISTIK-BÜRO VORDEREIFEL are met in accordance with the statutory provisions of § 651w of the German Civil Code (BGB).

d) Notwithstanding the obligations of TOURISTIK-BÜRO VORDEREIFEL as a provider of bundled travel services (in particular, the provision of the legally required form and the implementation of customer funds protection in the event of collection activities by TOURISTIK-BÜRO VORDEREIFEL) and the legal consequences of non-compliance with these statutory obligations, TOURISTIK-BÜRO VORDEREIFEL is, if the conditions under b) or c), TOURISTIK-BÜRO VORDEREIFEL is neither a tour operator nor a contracting party to the accommodation contract concluded upon booking. TOURISTIK-BÜRO VORDEREIFEL is therefore not liable for the host’s information regarding prices and services, for the provision of services itself, or for any defects in service.

1.2. These Terms and Conditions of Accommodation apply, to the extent validly agreed, to all accommodation contracts based on the host directory published by TOURISTIK-BÜRO VORDEREIFEL, or to bookings made on the basis of the corresponding offers on the Internet.

1.3. Hosts reserve the right to agree with the guest, on a case-by-case basis, on different terms and conditions of accommodation or on provisions that deviate from or supplement the following terms and conditions of accommodation.

2. Conclusion of the Contract, Travel Agents, Information in Hotel Guides, Note on the Right of Withdrawal

2.1 By making a booking—possibly following prior non-binding information provided by the host regarding their accommodations and their current availability—the guest makes a binding offer to the host to conclude the accommodation contract. This offer is based on the description of the accommodation and the supplementary information in the booking details (e.g., location description, classification explanations), to the extent that this information is available to the guest at the time of booking.
2.2 The guest may make a reservation through any of the booking channels offered by the host, i.e., verbally, in writing, by telephone, by fax, or by email.
2.3 The contract is concluded upon receipt of the declaration of acceptance (booking confirmation) from the host or TOURISTIK-BÜRO VORDEREIFEL acting as the host’s representative. The declaration of acceptance does not require any specific form, meaning that verbal and telephone confirmations are also legally binding for both the guest and the host.
2.4 In accordance with legal obligations, the guest is advised that, pursuant to statutory provisions (§ 312g(2), sentence 1, item 9 of the German Civil Code (BGB)), for lodging contracts concluded via distance selling (letters, catalogs, phone calls, emails, messages sent via mobile phone services (SMS), or similar) or outside of business premises, there is no right of withdrawal; rather, only the statutory provisions regarding the non-use of rental services (§ 537 BGB) apply (see also Section 6 of these Terms and Conditions of Accommodation).
2.5 As a general rule, the host will provide the guest with a written copy of the booking confirmation for bookings made verbally or by telephone. However, the legal validity of the accommodation contract for such bookings does not depend on the guest’s receipt of the written copy of the booking confirmation.
2.6 To the extent that the host, or TOURISTIK-BÜRO VORDEREIFEL as the host’s agent, offers the option of a binding reservation and arrangement of accommodations through the electronic conclusion of a contract via an internet platform, the following applies to this conclusion of the contract:
a) The online booking process is explained to the customer through corresponding instructions. The contract is available exclusively in German.
b) The customer may, at any time, correct or delete individual details or reset the entire online booking form using a correction feature explained to them during the booking process.
c) After the customer has completed the selection of their desired lodging services and entered their personal data, all data—including all essential information regarding prices, services, booked additional services, and any travel insurance booked—will be displayed. The customer has the option to cancel the entire booking or start over.
d) By clicking the “Book with Payment” button, the customer makes a binding offer to the host to conclude the accommodation contract. Clicking this button therefore results in the conclusion of a binding accommodation contract subject to payment, provided that a booking confirmation is received from the host or TOURISTIK-BÜRO VORDEREIFEL, acting as an intermediary, within the binding period. Making the online booking and clicking the “Book with Payment” button does not establish any right on the part of the customer to the formation of a lodging contract. The host is free to accept or reject the customer’s offer to enter into a contract (the booking).
e) Unless a real-time booking confirmation is provided (the booking confirmation occurs immediately after the guest makes the booking by clicking the “Book with Payment Obligation” button, as indicated by the booking confirmation displayed on the screen), the host or TOURISTIK-BÜRO VORDEREIFEL, acting as an intermediary, shall immediately confirm receipt of the booking to the customer via electronic means. This acknowledgment of receipt does not constitute a booking confirmation and does not establish a right to the formation of the accommodation contract in accordance with the customer’s booking request.
f) The accommodation contract is concluded upon the customer’s receipt of the booking confirmation, which the host or the TOURISTIK-BÜRO VORDEREIFEL, acting as an intermediary, sends to the customer in the form specified in the booking process—via email, fax, or mail.
2.7 If the content of the booking confirmation differs from the content of the booking, this constitutes a new offer from the host. The contract is concluded on the basis of this new offer if the guest declares acceptance by means of an express statement, payment of a deposit or the balance, or by taking possession of the accommodation.
2.8 Travel agents and booking agencies are not authorized to make agreements, provide information, or make representations that alter the agreed-upon terms of the contract, go beyond the services contractually promised by the host, or contradict the host’s description of the accommodations and services.
2.9 Information in hotel guides and similar directories that is not published by TOURISTIK-BÜRO VORDEREIFEL or the host are not binding on the host or its obligation to provide services, unless they have been expressly agreed upon with the guest as part of the host’s obligation to provide services.

3. Non-Binding Reservations

3.1 Reservations that are non-binding for the guest—and from which the guest may withdraw free of charge—are only possible if expressly agreed upon with TOURISTIK-BÜRO VORDEREIFEL or the host.
3.2 If no non-binding reservation for the guest has been expressly agreed upon, the booking pursuant to Section 2. (Conclusion of the Contract) of these Terms and Conditions generally results in a legally binding contract for both the host and the guest/client.
3.3 If a reservation that is non-binding for the guest has been agreed upon, the desired accommodation will be held aside for the guest by the host until the agreed-upon time. By that time, the guest must notify TOURISTIK-BÜRO VORDEREIFEL or the host if the reservation is to be treated as a booking that is also binding on the guest. If this does not occur, the reservation is canceled without any further obligation on the part of TOURISTIK-BÜRO VORDEREIFEL or the host to provide notice. If the notification is received by the host within the specified time frame, a legally binding accommodation contract between the host and the guest comes into effect upon the host’s receipt of the notification.

4. Prices and Services, Changes to Reservations

4.1. The prices listed in the booking documentation (host directory, host’s offer, website) are final prices and include the statutory value-added tax and all ancillary costs, unless otherwise specified with regard to ancillary costs. Tourist taxes, as well as charges for consumption-based services (e.g., electricity, gas, water, firewood) and for optional and additional services that are booked or used on-site, may be charged separately and shown as such.
4.2. The services to be provided by the host are determined exclusively by the content of the booking confirmation in conjunction with the valid brochure or property description, as well as by any supplementary agreements expressly made with the guest/client. The guest/client is advised to make any supplementary agreements in writing.
4.3. For rebookings (changes regarding the type of accommodation, the arrival and departure dates, length of stay, meal plan, booked additional services, and other supplementary services)—for which there is no legal entitlement to their implementation—the host may charge a rebooking fee of €15 per change. This does not apply if the change is only minor.

5. Payment

5.1 The due dates for the deposit and the balance are determined by the agreement reached between the guest or the client and the host and noted in the booking confirmation. If no specific agreement has been made, the total accommodation price, including fees for ancillary costs and additional services, is due at the end of the stay and must be paid to the host.
5.2 The host may require a deposit after the contract is concluded. Unless otherwise agreed in individual cases, this deposit amounts to 15% of the total price of the lodging and any booked additional services.
5.3 Payments in foreign currencies and by certified check are not accepted. Credit card and EC card payments are only accepted if this has been agreed upon or is generally offered by the host via a posted notice. Payments at the end of the stay cannot be made by bank transfer.
5.4 If the guest fails to make an agreed-upon deposit and/or final payment—or makes such payment only partially—within the specified time frame despite a reminder from the host setting a reasonable deadline, the host is provided that the host is willing and able to provide the contractual services and provided that the guest has no statutory or contractual right of set-off or retention, entitled to withdraw from the contract with the guest and to charge the guest cancellation fees in accordance with Section 6 of these Terms and Conditions. The host is not entitled to these rights if the guest is not at fault for the delay in payment.

6. Cancellation and No-Show

6.1 In the event of cancellation or no-show, the host’s claim to payment of the agreed-upon accommodation price, including the meal portion and fees for additional services, remains valid. This does not apply if the host has granted the guest a right to cancel free of charge in a specific case and the host receives the guest’s declaration exercising this right to cancel free of charge—which does not require any specific form—in a timely manner.
6.2 The host shall endeavor, within the scope of its normal business operations, without any obligation to make special efforts, and taking into account the specific nature of the booked accommodation (e.g., non-smoking rooms, family rooms), to find alternative use for the accommodation.
6.3 The host is entitled to claim compensation for alternative occupancy and, if this is not possible, for expenses saved.
6.4 In accordance with the percentages recognized by case law for calculating saved expenses, the guest or the client shall pay the host the following amounts, taking into account any amounts to be offset pursuant to Section 6.3: — subject to any contrary contractual agreement — the following amounts, each based on the total price of the lodging services (including all ancillary costs), but excluding any public charges such as a tourism tax or visitor’s tax:
• For vacation rentals/accommodations without meals: 90%
• For overnight stay with breakfast:
80%• For half-board:
70%• For full board: 60%
6.5 The guest/client expressly reserves the right to prove to the host that the expenses saved are significantly higher than the deductions taken into account above, or that the accommodation services or other services were used for other purposes. If such proof is provided, the guest or the client is only obligated to pay the correspondingly lower amount.
6.6 Taking out travel cancellation and trip interruption insurance is strongly recommended.
6.7 For administrative reasons, the cancellation notice must be sent to TOURISTIK-BÜRO VORDEREIFEL (not to the host) and, in the guest’s best interest, should be submitted in writing.

7. Arrival and Departure

7.1 The guest must arrive at the agreed-upon time; unless otherwise agreed, this must be no later than 6:00 p.m.
7.2 The following applies to late arrivals: The guest is obligated to notify the host no later than the agreed-upon arrival time if they will arrive late or, in the case of stays lasting several days, if they intend to check into the booked accommodation on a subsequent day. If such notice is not provided in a timely manner, the host is entitled to rent the accommodation to another party. The provisions in Section 6 apply accordingly for the period during which the accommodation is not occupied. If the guest notifies the host of a later arrival, the guest must pay the agreed-upon fee—less any expenses saved by the host in accordance with Sections 6.4 and 6.5—even for the period of occupancy not actually used, unless the host is contractually or legally responsible for the reasons for the delayed check-in.
7.3 The guest must vacate the accommodation by the agreed time; unless otherwise agreed, this must be no later than 12:00 p.m. on the day of departure. If the guest fails to vacate the accommodation by the specified time, the host may demand additional compensation accordingly. The host reserves the right to claim further damages.

8. Guest’s Obligation to Report Defects, Bringing Animals, Termination by the Host

8.1 The guest is obligated to immediately report any defects or disruptions to the host and to request that they be remedied. A notice of defects submitted solely to TOURISTIK-BÜRO VORDEREIFEL is not sufficient. If the guest fails to report defects through their own fault, their claims against the host may be waived in whole or in part.
8.2 The guest may terminate the contract only in the event of significant defects or disruptions. The guest must first set the host a reasonable deadline for remedying the issue as part of the notice of defects, unless remedy is impossible, is refused by the host, or immediate termination is objectively justified by a special interest of the guest that is apparent to the host, or for such reasons it is objectively unreasonable for the guest to continue the stay.
8.3 The following applies to bringing pets: Bringing and accommodating pets in the lodging is permitted only if expressly agreed upon and if the host provides for this possibility in the listing. Under such agreements, the guest is obligated to provide truthful information regarding the type and size of the pet. Violations of this provision may entitle the host to terminate the lodging agreement for cause. Bringing pets without prior notice or providing incorrect information regarding their type and size entitles the host to refuse occupancy of the accommodation, to terminate the accommodation contract, and to charge cancellation fees in accordance with Section 6 of these Terms and Conditions.

8.4 Bringing and accommodating pets in the lodging is permitted only if expressly agreed upon and if the host provides for this possibility in the listing. Under such agreements, the guest is obligated to provide truthful information regarding the type and size of the pet. Violations of this provision may entitle the host to terminate the lodging agreement for cause. Bringing pets without prior notice or providing incorrect information regarding their type and size entitles the host to refuse occupancy of the accommodation, to terminate the lodging agreement, and to charge cancellation fees in accordance with Section 6 of these Terms and Conditions. The host’s right to payment is governed by the above provisions regarding the obligation to pay in the event of the guest’s cancellation.

9. Limitation of Liability

9.1 The host’s liability under the lodging agreement pursuant to § 536a of the German Civil Code (BGB) for damages that do not result from a breach of a material obligation—the fulfillment of which is essential for the proper performance of the accommodation contract or the breach of which jeopardizes the achievement of the contract’s purpose—or from injury to life, limb, or health, is excluded, provided such damages do not result from an intentional or grossly negligent breach of duty by the host or a legal representative or vicarious agent of the host.
9.2 Any liability of the host as an innkeeper for items brought onto the premises pursuant to §§ 701 et seq. BGB remains unaffected by this provision.
9.3 The host is not liable for disruptions in services related to services that, during the guest’s/client’s stay, are recognizably merely arranged as third-party services (e.g., sporting events, theater visits, exhibitions, etc.). The same applies to third-party services that are arranged by the host at the time of booking the accommodation, provided that these are expressly identified as third-party services in the advertisement or the booking confirmation.

10. Statute of Limitations

10.1 Contractual claims of the guest/client against the host arising from the lodging contract, or claims against TOURISTIK-BÜRO VORDEREIFEL arising from the agency contract, resulting from injury to life, body, or health—including contractual claims for compensation for pain and suffering— arising from their negligent breach of duty or an intentional or negligent breach of duty by their legal representatives or agents, are subject to a three-year statute of limitations. This also applies to claims for compensation for other damages arising from a grossly negligent breach of duty by the host or TOURISTIK-BÜRO VORDEREIFEL, or on an intentional or grossly negligent breach of duty by their legal representatives or agents.
10.2 All other contractual claims are subject to a one-year statute of limitations.
10.3 The statute of limitations under the foregoing provisions begins at the end of the year in which the claim arose and the guest/client became aware of, or without gross negligence should have become aware of, the circumstances giving rise to the claim and to which the host or TOURISTIK-BÜRO VORDEREIFEL as the debtor, or of which the guest/client should have become aware had it not been for gross negligence. If the last day of the period falls on a Sunday, a state-recognized public holiday at the place of declaration, or a Saturday, such a day shall be replaced by the next business day
. 10.4 If negotiations are pending between the guest and the host or TOURISTIK-BÜRO VORDEREIFEL regarding asserted claims or the circumstances giving rise to the claim, the statute of limitations shall be suspended until the guest or the host, or TOURISTIK-BÜRO VORDEREIFEL, refuses to continue the negotiations. The aforementioned one-year statute of limitations begins no earlier than 3 months after the end of the suspension.

11. Special Provisions Regarding Pandemics (in Particular the Coronavirus)

11.1 The parties agree that the agreed-upon services shall always be provided by the respective host in compliance with and in accordance with the official guidelines and requirements in effect at the time of travel.
11.2. The traveler agrees to comply with any reasonable rules or restrictions on use imposed by TOURISTIK-BÜRO VORDEREIFEL when utilizing services and to notify the host immediately in the event of typical symptoms of illness.

11.3 The foregoing provisions do not affect any warranty rights of the guest, in particular those arising from § 536 of the German Civil Code (BGB)

12. Note on Alternative Dispute Resolution Mechanisms; Governing Law and Jurisdiction

12.1 With regard to the Consumer Dispute Resolution Act, the host and TOURISTIK-BÜRO VORDEREIFEL note that, as of the publication of these Terms and Conditions of Accommodation, participation in consumer dispute resolution is not mandatory for the host and TOURISTIK-BÜRO VORDEREIFEL to participate in consumer dispute resolution is not mandatory, and neither the Host nor TOURISTIK-BÜRO VORDEREIFEL participates in voluntary consumer dispute resolution. If and to the extent that consumer dispute resolution becomes mandatory for the host and/or TOURISTIK-BÜRO VORDEREIFEL, they will inform the affected guest/consumer of this in an appropriate manner. For all contracts concluded through electronic transactions, the host and TOURISTIK-BÜRO VORDEREIFEL refer to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.
12.2 The contractual relationship between the guest or the client and the host or the TOURISTIK-BÜRO VORDEREIFEL is governed exclusively by German law. The same applies to any other legal relationship.
12.3 To the extent that, in the case of admissible claims by the guest or the client against the host or TOURISTIK-BÜRO VORDEREIFEL abroad, German law is not applied as the substantive law governing their liability, German law shall apply exclusively with respect to the legal consequences—in particular regarding the nature, scope, and amount of the guest’s or client’s claims, exclusively German law shall apply.
12.4 The guest or the client may sue the host or TOURISTIK-BÜRO VORDEREIFEL only at their place of business.
12.5 For lawsuits brought by the host or TOURISTIK-BÜRO VORDEREIFEL against the guest or the client, the customer’s place of residence shall be decisive. For lawsuits against guests or clients who are merchants, legal entities under public or private law, or persons who have their place of residence, business address, or habitual residence abroad, or whose place of residence, business address, or habitual residence is unknown at the time the action is filed, the place of jurisdiction shall be the host’s registered office.
12.6 The foregoing provisions do not apply if and to the extent that mandatory provisions of European Union law or other international provisions applicable to the contract are in force.

As of: June 2025

The intermediary is: Touristik-Büro Vordereifel, represented by the Vordereifel Municipal Association Administration.

Travel Terms and Conditions for Package Tours Offered by the Vordereifel Tourist Office

Dear Guest,

we ask that you carefully read the following terms and conditions for package tours. These terms and conditions, to the extent they are validly agreed upon, shall form part of the package tour contract concluded between the customer or traveler—hereinafter referred to as the “Traveler”—and the “VORDEREIFEL TOURISM OFFICE.” They supplement and expand upon the statutory provisions of Sections 651a–y of the German Civil Code (BGB) and Articles 250 and 252 of the Introductory Act to the German Civil Code (EGBGB). These Terms and Conditions of Travel apply exclusively to package tours offered by TOURISTIK-BÜRO VORDEREIFEL. They do not apply to the arrangement of third-party services (such as guided tours and admission tickets) nor to contracts for lodging services or the arrangement thereof.

1. Conclusion of the Contract

1.1 By making a booking (travel registration)—which may be done in person, by phone, in writing, by fax, or by email—the traveler makes a binding offer to TOURISTIK-BÜRO VORDEREIFEL to conclude a travel contract. The basis for this offer is the travel itinerary and the supplementary information provided by TOURISTIK-BÜRO VORDEREIFEL for the respective trip, to the extent that this information is made available to the traveler at the time of booking.
1.2 The travel contract is concluded upon receipt of the travel confirmation (declaration of acceptance) by TOURISTIK-BÜRO VORDEREIFEL. Upon or immediately after the conclusion of the contract, TOURISTIK-BÜRO VORDEREIFEL will provide the traveler with a travel confirmation that complies with legal requirements on a durable medium (which enables the traveler to to retain or store the confirmation unchanged in such a way that it remains accessible to them for a reasonable period of time, e.g., on paper or via email), provided that the traveler is not entitled to a paper travel confirmation pursuant to Art. 250 § 6 para. (1), sentence 2, of the EGBGB, because the contract was concluded in the simultaneous physical presence of both parties or outside of business premises.
1.3 To the extent that TOURISTIK-BÜRO VORDEREIFEL offers the option of a binding booking through the electronic conclusion of a contract via an internet platform, the following applies to this conclusion of the contract:
a) The online booking process is explained to the traveler through corresponding instructions. The contract is available exclusively in German.
b) The traveler may, at any time, correct or delete individual details or reset the entire online booking form using a correction feature explained to them during the booking process.
c)   Once the traveler has completed the selection of desired travel services and entered their personal data, all data—including all essential information regarding prices, services, booked add-ons, and any travel insurance policies booked—will be displayed. The traveler has the option to cancel the entire booking or start over.
d)   By clicking the “Book with Payment” button, the traveler makes a binding offer to TOURISTIK-BÜRO VORDEREIFEL to conclude a package tour contract. Clicking this button therefore results in the conclusion of a travel contract subject to payment upon receipt of a booking confirmation from TOURISTIK-BÜRO VORDEREIFEL. Making the online booking and clicking the “Book with Obligation to Pay” button does not establish any right on the part of the traveler to the formation of a travel contract. TOURISTIK-BÜRO VORDEREIFEL is free to accept or reject the traveler’s offer to enter into a contract (the booking).
e)   Unless a booking confirmation is issued in real time, TOURISTIK-BÜRO VORDEREIFEL will immediately confirm receipt of the booking to the traveler electronically. This acknowledgment of receipt does not constitute a booking confirmation and does not establish any right to the formation of a travel contract in accordance with the traveler’s booking request.
f)   The travel contract is concluded upon the traveler’s receipt of the booking confirmation, which TOURISTIK-BÜRO VORDEREIFEL sends to the traveler in the form specified in the booking process—via email, fax, or mail.
1.4 If the booking confirmation from TOURISTIK-BÜRO VORDEREIFEL differs from the traveler’s booking, this constitutes a new offer from TOURISTIK-BÜRO VORDEREIFEL, to which it is bound for 7 days from the date of the booking confirmation. The contract is concluded on the basis of this amended offer, provided that the traveler accepts this offer by means of an express declaration, a down payment, or payment of the balance. The same applies if TOURISTIK-BÜRO VORDEREIFEL has submitted a written offer to the traveler for a package tour.
1.5 The pre-contractual information provided by TOURISTIK-BÜRO VORDEREIFEL regarding the essential characteristics of the travel services, the travel price and all additional costs, the payment terms, the minimum number of participants, and the cancellation fees (pursuant to Article 250, Section 3, Numbers 1, 3 through 5, and 7 of the EGBGB) shall not form part of the package tour contract unless this is expressly agreed upon by the parties.
1.6 TOURISTIK-BÜRO VORDEREIFEL notes that, in accordance with statutory provisions (§ 312(7) BGB), for package travel contracts under § 651a and § 651c BGB that are concluded via distance selling (letters, catalogs, telephone calls, faxes, emails, messages sent via mobile phone services (SMS), as well as radio, telemedia, and online services), there is no right of withdrawal; rather, only the statutory rights of rescission and termination apply, in particular the right of rescission pursuant to § 651h BGB (see also Section 8). However, a right of withdrawal does exist if the contract for travel services was concluded outside of business premises pursuant to § 651a BGB, unless the oral negotiations on which the conclusion of the contract is based were conducted at the consumer’s prior request; in the latter case, there is likewise no right of revocation.

2. Services

2.1 The services owed by TOURISTIK-BÜRO VORDEREIFEL are derived exclusively from the content of the booking confirmation in conjunction with the underlying description of the respective package tour and in accordance with all information and explanations contained in the booking documentation.
2.2 Travel agents and service providers, in particular lodging establishments, are not authorized by TOURISTIK-BÜRO VORDEREIFEL to make representations or enter into agreements that go beyond the scope of the travel brochure or the booking confirmation, contradict them, or alter the confirmed content of the travel contract.
2.3 Information contained in hotel guides, brochures, and similar directories—in particular in brochures published by the accommodation providers themselves—that are not issued by TOURISTIK-BÜRO VORDEREIFEL is not binding on TOURISTIK-BÜRO VORDEREIFEL and its obligation to provide services, unless they have been made part of the host’s obligation to provide services through an express agreement with the guest.

3. Down Payment/Final Payment

3.1 TOURISTIK-BÜRO VORDEREIFEL and travel agents may only demand or accept payments toward the travel price prior to the end of the package tour if a valid customer funds protection agreement is in place and the traveler has been provided with the protection certificate, which clearly, comprehensibly, and prominently[1] states the name and contact information of the insurer.[2]After the contract is concluded (receipt of the booking confirmation) and after the security certificate has been provided, a down payment must be made, which will be credited toward the travel price. Unless otherwise agreed upon in individual cases and noted in the booking confirmation, this deposit amounts to 20% of the tour price.
3.2 The balance is due 3 weeks before the start of the trip, unless a different payment date has been agreed upon in individual cases, the confirmation of booking has been provided, and it has been established that the trip can no longer be canceled for the reasons specified in Section 8 of these Terms and Conditions. For bookings made less than 3 weeks before the start of the trip, the entire travel price is due immediately.
3.3 Notwithstanding the provisions in Sections 3.1 and 3.2, the obligation to provide a security certificate does not apply if the contractual services do not include transportation to and from the vacation destination and it has been agreed—and noted in the booking confirmation—that the entire travel price is to be paid on site only after the trip has ended (completion of the package tour).
3.4 Insofar as the traveler has no contractual or statutory right of withdrawal and TOURISTIK-BÜRO VORDEREIFEL is willing and able to provide the contractual services, the following applies:
a) If the traveler fails to make a down payment or final payment—or fails to make such payments in full—by the agreed-upon dates, despite the conditions for payment being met, then TOURISTIK-BÜRO VORDEREIFEL is entitled, after issuing a written demand with a set deadline and upon expiration of that deadline, to withdraw from the package tour contract and to charge the traveler cancellation fees in accordance with Section 4 of these Terms and Conditions. TOURISTIK-BÜRO VORDEREIFEL shall not be entitled to these rights if the traveler is not at fault for the delay in payment.
b) Without full payment of the travel price, the traveler has no right to use the travel services or to receive the travel documents.

4. Cancellation by the Customer, Rebooking

4.1 The traveler may cancel the package tour contract at any time prior to the start of the trip. The cancellation must be notified to TOURISTIK-BÜRO VORDEREIFEL at the address provided below. If the trip was booked through a travel agent, the cancellation may also be notified to the agent. To avoid misunderstandings, it is recommended that the cancellation be made in writing. The effective date is the date on which the notice of cancellation is received by TOURISTIK-BÜRO VORDEREIFEL or the travel agent.
4.2 If the traveler cancels before the start of the trip or fails to depart, TOURISTIK-BÜRO VORDEREIFEL forfeits its claim to the trip price. Instead, TOURISTIK-BÜRO VORDEREIFEL may demand reasonable compensation, provided that TOURISTIK-BÜRO VORDEREIFEL is not responsible for the cancellation. TOURISTIK-BÜRO VORDEREIFEL may not demand compensation if unavoidable, extraordinary circumstances arise at the destination or in its immediate vicinity that significantly impair the performance of the package tour or the transportation of persons to the destination; Circumstances are unavoidable and extraordinary if they are beyond the control of the party invoking them, and their consequences could not have been avoided even if all reasonable precautions had
been taken. 4.3 The amount of compensation is determined based on the travel price, less the value of the expenses saved by TOURISTIK-BÜRO VORDEREIFEL, as well as less any amount that TOURISTIK-BÜRO VORDEREIFEL earns by using the travel services for other purposes, which the tour operator must justify at the traveler’s request. TOURISTIK-BÜRO VORDEREIFEL has established the following flat-rate compensation amounts, taking into account the period between the notice of cancellation and the start of the trip, as well as the expected savings on expenses and the expected revenue from the alternative use of the travel services . Compensation is calculated according to the cancellation schedule based on the date the notice of cancellation is received, as follows:

Up to the 31st day before the start of the trip 10% of the trip price
From the 30th to the 21st day before the start of the trip 20% of the trip price
From the 20th up to the 12th day before the start of the trip 30% of the trip price
from the 11th to the 3rd day before the start of the trip 70% of the trip price
from the 3rd day before the trip begins and in case of no-show 90% of the trip price
4.4 We strongly recommend purchasing travel cancellation insurance as well as insurance to cover repatriation costs in the event of an accident or illness.
4.5 The traveler reserves the right to prove to TOURISTIK-BÜRO VORDEREIFEL that TOURISTIK-BÜRO VORDEREIFEL incurred no damages or damages significantly lower than the flat rates specified above. In this case, the traveler is only obligated to pay the lower amount.
4.6 A lump-sum compensation payment pursuant to Section 4.3 shall be deemed not to have been established or agreed upon if TOURISTIK-BÜRO VORDEREIFEL proves that TOURISTIK-BÜRO VORDEREIFEL incurred significantly higher expenses than the calculated amount of the lump sum under Section 4.3. In this case, TOURISTIK-BÜRO VORDEREIFEL is obligated to specifically quantify and justify the compensation claimed, taking into account the expenses saved and any potential alternative use of the travel services.
4.7 If, at the customer’s request after the contract has been concluded, changes are made regarding the travel dates, accommodations, meal plan, or other services (rebookings), VORDEREIFEL may, without the customer having a legal right to have the rebooking carried out and only to the extent that it is at all possible, charge a rebooking fee of €26 up to the 32nd day before the start of the trip. Later rebookings are only possible by canceling the travel contract and making a new booking in accordance with the cancellation terms set forth above. This does not apply to rebooking requests that incur only minor costs.
4.8 If TOURISTIK-BÜRO VORDEREIFEL is obligated to refund the travel price as a result of a cancellation, §651h(5) of the German Civil Code (BGB) remains unaffected.
4.9 The traveler’s statutory right, pursuant to § 651e of the German Civil Code (BGB), to demand that TOURISTIK-BÜRO VORDEREIFEL, by notification on a durable medium, allow a third party to assume the rights and obligations under the package tour contract in the traveler’s place, remains unaffected by the above terms and conditions. Such a declaration is in any case timely if it is received by TOURISTIK-BÜRO VORDEREIFEL 7 days before the start of the trip.

5. Obligations of the Traveler (Notice of Defects, Termination)

5.1 The traveler is obligated to immediately notify TOURISTIK-BÜRO VORDEREIFEL of any defects that may arise and to demand that they be remedied. The traveler’s claims are not forfeited only if the traveler fails to make the required notification through no fault of their own. However, the traveler may also bring the notice of defects to the attention of the travel agent through whom the trip was booked. A notice of defects submitted to the service provider, in particular the accommodation provider, is not sufficient.
5.2 If the trip is significantly impaired as a result of a travel defect, or if the traveler cannot reasonably be expected to continue the trip due to such a defect for a compelling reason recognizable to TOURISTIK-BÜRO VORDEREIFEL, the traveler may terminate the travel contract in accordance with the statutory provisions (§ 651l BGB). If a traveler wishes to terminate the package tour contract due to a travel defect of the type specified in § 651i( (2) BGB, provided it is significant, in accordance with § 651l BGB, the traveler must first set the tour operator a reasonable deadline to remedy the defect. This does not apply only if the tour operator refuses to remedy the situation or if immediate remedial action is necessary.
5.3 The traveler has claims under § 651i para. (3), Nos. 2, 4–7 of the BGB against TOURISTIK-BÜRO VORDEREIFEL at the address provided below due to the non-contractual provision of travel services. The claim may also be asserted through the travel agent if the trip was booked through that travel agent. The contractual claims listed in § 651i (3) of the German Civil Code (BGB) are subject to a two-year statute of limitations. The statute of limitations begins on the day the trip was scheduled to end according to the contract. It is strongly recommended that claims be asserted in writing.

6. Special Obligations of the Traveler for Package Tours Including Medical Services, Spa Treatments, and Wellness Offers

6.1 For package tours that include medical services, spa treatments, wellness services, or comparable services, it is the traveler’s responsibility to determine, prior to booking, prior to departure, and prior to utilizing the services, whether the relevant treatment or services are suitable for them, taking into account their personal health condition, particularly any pre-existing conditions or illnesses.
6.2 Unless expressly agreed upon, TOURISTIK-BÜRO VORDEREIFEL is under no obligation to provide any specific medical information or advice—particularly tailored to the individual traveler—regarding the consequences, risks, and side effects of such services
. 6.3 The foregoing provisions apply regardless of whether TOURISTIK-BÜRO VORDEREIFEL acts solely as an intermediary for such services or whether these services are an integral part of the travel services.

7. Liability

7.1 The contractual liability of TOURISTIK-BÜRO VORDEREIFEL for damages that do not result from a breach of an essential obligation, the fulfillment of which is essential for the proper performance of the contract or the breach of which jeopardizes the achievement of the contract’s purpose, or resulting from injury to life, body, or health, and which were not caused by fault, is limited to three times the travel price,
7.2 TOURISTIK-BÜRO VORDEREIFEL is not liable for information or disruptions in services, or for personal injury or property damage in connection with services that are merely arranged as third-party services (e.g., arranged excursions, sporting events, theater visits, exhibitions), provided that these services were expressly identified as third-party services in the respective service description and booking confirmation—including the identity and address of the contracted third party—in such a clear manner that it was evident to the traveler that they were not part of the package tour offered by TOURISTIK-BÜRO VORDEREIFEL, and provided that the requirements of Sections 651b, 651c, 651w, and 651y of the German Civil Code (BGB) have been duly met.
7.3 To the extent that services such as medical care, therapeutic treatments, massages, or other therapeutic treatments or services are not part of the package offered by TOURISTIK-BÜRO VORDEREIFEL’s package tour and are merely arranged by TOURISTIK-BÜRO VORDEREIFEL in addition to the booked package pursuant to Section 7.2, TOURISTIK-BÜRO VORDEREIFEL shall not be liable for the provision of such services or for any personal injury or property damage. To the extent that such services are part of the travel services, TOURISTIK-BÜRO VORDEREIFEL shall not be liable for the success of any treatment or therapeutic program.

8. Cancellation by TOURISTIK-BÜRO VORDEREIFEL Due to Failure to Reach an Advertised Minimum Number of Participants

8.1 If a minimum number of participants is specified in the specific travel advertisement for a particular trip or in a general note in the travel brochure for all trips or for those specifically designated therein, VORDEREIFEL may if this minimum number of participants is not reached, withdraw from the travel contract up to 20 days before the start of the trip, provided that VORDEREIFEL
a) has specified the minimum number of participants in the relevant pre-contractual information and has indicated the latest date by which the traveler must receive the notice prior to the contractually agreed start of the trip, and

b) specifies the minimum number of participants and the latest withdrawal deadline in the travel confirmation.

8.2 Notice of withdrawal must be given to the traveler no later than the date specified to the traveler in the pre-contractual information and the travel confirmation. If it becomes apparent at an earlier date that the minimum number of participants cannot be reached, the tour operator must exercise its right of cancellation without delay.
8.3 In the event of cancellation by TOURISTIK-BÜRO VORDEREIFEL, the traveler shall be refunded any payments made toward the tour price without delay, and in any case within 14 days of receipt of the notice of cancellation.

9. Unused Services
If the traveler fails to make use of individual travel services—which TOURISTIK-BÜRO VORDEREIFEL was willing and able to provide in accordance with the contract—for reasons attributable to the traveler, the traveler is not entitled to a pro-rata refund. However, TOURISTIK-BÜRO VORDEREIFEL will, provided the amounts involved are not entirely negligible, endeavor to obtain a refund from the service provider and will reimburse the traveler for the corresponding amounts as soon as and to the extent that they have actually been refunded to TOURISTIK-BÜRO VORDEREIFEL by the individual service providers.

10. Special Provisions Regarding Pandemics (in particular the coronavirus)

10.1 The parties agree that the agreed-upon travel services will always be provided by the respective service providers in compliance with and in accordance with the official guidelines and requirements in effect at the time of travel.
10.2 The traveler agrees to to comply with reasonable rules or restrictions on use imposed by the service providers when utilizing travel services and to notify the tour guide and the service provider immediately in the event of typical symptoms of illness.

10.3. The foregoing provisions do not affect the customer’s rights under § 651i of the German Civil Code (BGB).

11. Information on Alternative Dispute Resolution Mechanisms; Agreement
on Governing Law and Jurisdiction 11.1 With regard to the Consumer Dispute Resolution Act, TOURISTIK-BÜRO VORDEREIFEL notes that TOURISTIK-BÜRO VORDEREIFEL does not participate in voluntary consumer dispute resolution. If and to the extent that consumer dispute resolution becomes mandatory for TOURISTIK-BÜRO VORDEREIFEL in the future, TOURISTIK-BÜRO VORDEREIFEL will inform the affected consumers accordingly in an appropriate manner.
11.2 For travelers who are not nationals of a member state of the European Union or Swiss citizens, it is agreed that German law shall exclusively govern the entire legal and contractual relationship between the traveler and TOURISTIK-BÜRO VORDEREIFEL. Such travelers may bring legal action against TOURISTIK-BÜRO VORDEREIFEL exclusively at its place of business.
11.3 For legal actions brought by TOURISTIK-BÜRO VORDEREIFEL against travelers or contractual partners under the package tour contract who are merchants, legal entities under public or private law, or persons who have their domicile or habitual residence abroad, or whose domicile or habitual residence is unknown at the time the action is filed, the place of jurisdiction shall be the registered office of TOURISTIK-BÜRO VORDEREIFEL.

As of: June 2025